What is great customer service? - Bob Phibbs

About this video: Retail Expert Bob Phibbs investigates the critical role of Customer Service in order to find a fresh approach to your shopper. All starts with the customer. It is fundamental to understand the buyers' journey, considering three main stages: awareness, consideration and decision.

This website or third-party tools used in it uses cookies useful for the proper functioning of the site and for the purposes described in the cookie policy. If you want to learn more or opt out of all or some cookies, see the cookie policy.
By closing this banner, scrolling this page, clicking on a link or continuing navigation in any other way, you consent to the use of cookies. Accept